Reference

captogel Terms & Conditions for Your Account

captogel sets the Terms & Conditions for opening an account, using DANA, OVO, GoPay and QRIS, and entering titles such as Speed Baccarat or Bonanza Gold.

Account acceptanceWallet useLocal lawPolicy changes

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What These Account Rules Cover

captogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain how you create and maintain one account, how identity and phone checks support account access, and how you must use the lobby where local law permits. They also cover wallet instructions, account balance records, permitted titles, service interruptions, policy updates and

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the process for raising a concern. Your details must be accurate and belong to you; do not share login credentials or operate an account for another person. A payment rail may require a matching account name or extra confirmation before a transaction is accepted. DANA, OVO,
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GoPay, QRIS, bank transfer and virtual account are shown as context for the payment rules, not as a promise that every rail is available at every time. By continuing after reading this page, you accept the current wording. If a change affects your use, we will
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present the revised terms through the account area.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Three Ways to Resolve a Policy Question

A clear contact route helps you act on the Terms & Conditions instead of guessing at an account or wallet issue. Start with the support path beside your account area, include the relevant transaction or clause, and keep your phone available if we need to confirm ownership. The same process applies whether you are in Surabaya, Bandung or elsewhere in Indonesia.

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Account access

Use the account support path when phone verification, a login step or a name mismatch prevents you from accepting the Terms & Conditions. We may ask for account details before discussing the case.

Wallet status

For DANA, OVO, GoPay, QRIS or bank transfer questions, send the payment reference and the wording you are querying. We check the account record before explaining the applicable rule.

Policy request

Ask us to clarify a clause, report a broken policy link or request a wording change through the support contact shown in your account. We keep the conversation tied to your account record.

ACCOUNT SAFEGUARDS

How We Apply These Terms

Our policy process is designed to leave a usable record of what you accepted and why an account action occurred.

Data handling

We use the account, phone and transaction details needed to apply these Terms & Conditions, confirm ownership and respond to your request. We do not ask you to send login credentials through a support message.

Cookie choices

Cookies and similar session tools help keep your accepted policy state and account path connected. Your browser settings can affect saved sessions, so changing them may require another account confirmation.

Account security

Keep your phone number, password and verification details private. If access looks unfamiliar, contact us through the account support path and mention the time and device used for the session.

Record retention

We retain policy acceptance, account changes and payment references for the period needed to operate the account, address disputes and meet applicable legal duties. Ask support which record your request concerns.

Correction requests

If your name, phone number or account detail is wrong, send a correction request from the contact route shown in your account. We may require a matching verification step before making the change.

Policy contact

Questions about Terms & Conditions go to our support contact, not a payment wallet provider. Include the clause, account email or phone reference, and transaction code when the question concerns DANA or QRIS.

Answers About Terms & Conditions

The questions below address the account decisions you are most likely to face before accepting the Terms & Conditions. Each answer points to a practical step, from checking local eligibility to requesting a correction or asking why a wallet transaction needs another review.

They cover account creation, phone verification, permitted access, wallet and bank-transfer handling, policy changes, account security, records and support requests. Read the current wording before continuing where local law permits.

Access depends on local law and the eligibility checks shown during account creation. You must provide accurate details, complete the required phone step and use the service only where local law permits.

Our Terms & Conditions require payment details to be used honestly and may require a matching account name or extra confirmation. Contact support before continuing if the wallet belongs to someone else.

Use the support contact shown in your account and state whether the change concerns your phone, name or another record. We may request ownership checks before applying any correction under these Terms & Conditions.

When we change the Terms & Conditions, we present the revised wording through the account area or the relevant policy link. Check the version shown before accepting further access or wallet instructions.

Send the payment rail, transaction code, date, amount shown in your account and the clause you are asking about. For OVO, GoPay, DANA, QRIS or bank transfer, do not send your password.

Contact support with the account phone or email reference and identify the record, such as policy acceptance or a payment reference. We will explain the applicable retention step and any ownership check.

captogel Terms & Conditions for Your Account

Three Ways to Resolve a Policy Question

Account access

Wallet status

Policy request

How We Apply These Terms

Data handling

Cookie choices

Account security

Record retention

Correction requests

Policy contact

Answers About Terms & Conditions

01 What do the captogel Terms & Conditions cover?

02 Can I access captogel under these Terms & Conditions?

03 Can my DANA or QRIS account belong to another person?

04 How do I request a change to my account details?

05 How are policy changes communicated?

06 What should I send about a wallet dispute?

07 How can I ask about stored account records?

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