Reference

captogel Privacy Policy for Your Account

captogel Privacy Policy explains what we collect when you create an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Clear data purposesWallet record contextAccount access choicesPolicy request path
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REQUEST HELP DIRECTLY

Get Privacy Help Through Account Support

A clear request route helps you ask about a record without explaining your whole account history. Start from the account help path and include the email or phone attached to your profile, the subject of your request and any relevant payment reference. We use those details to locate the correct record, while a request may require an account check before we discuss private data.

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Account data request

Ask which account details we hold and why they are used. We may confirm your phone or email before sending a response, so another person cannot access your private record.

Wallet status question

For DANA, OVO, GoPay or QRIS queries, provide the payment reference and status shown in your account. This lets our support route compare the wallet event with cashier records.

Correction request

If your phone, email or account detail is inaccurate, contact the account help route with the requested change. We review the request against your account before updating the record.

SIX DATA CONTROLS

Six Controls Behind Your Account Data

We keep this Privacy Policy practical by linking each data use to an account action you can recognise.

Account verification

Before account access, we may check the phone or email linked to your profile. This step helps us distinguish your request from an unauthorised attempt to obtain account data.

Device sessions

When you sign in on a mobile browser, we record session and device signals needed to keep the account connected. Closing the session or clearing browser data can remove local access markers.

Cookie choices

Cookies can remember sign-in preferences and help us understand page movement. You can manage browser cookie settings, although removing them may require another account sign-in.

Payment matching

A DANA, OVO, GoPay or QRIS reference helps us match a cashier event to your account. We use the reference and status, not your wallet password, for reconciliation.

Retention review

We retain account, security and payment records only as long as needed for the stated service, dispute, security or legal purpose. Records can be removed when that purpose ends.

Policy changes

If this Privacy Policy changes in a meaningful way, we will place the revised wording on the policy page. Check the page before using your account after an update.

Privacy Policy Questions About captogel Access

These Privacy Policy answers address the searches we expect before account creation or a wallet request. They cover the records connected to sign-in, payments, cookies, corrections and removal, with the same local-law wording used throughout our policy. If your question is not listed, use the account help route and include enough detail for us to identify your request safely.

The captogel Privacy Policy covers account, device, cookie, support and payment-reference records created through your account. It explains why we use each record and when we may retain it.

No. The Privacy Policy describes payment references, amounts, times and statuses used to match DANA, OVO, GoPay or QRIS activity. We do not request or store your wallet password.

Use the account help route and ask for an account data copy. Include the phone or email on your profile; we may verify that detail before releasing records connected with your account.

Yes. Send a correction request through account help and identify the phone, email or other account detail that needs changing. We check the request before editing the related record.

The Privacy Policy allows cookies to remember sign-in preferences and session markers on your mobile browser. You can remove or block them in browser settings, but another sign-in may follow.

We keep payment references for the period needed for reconciliation, disputes, security checks or legal duties. When those purposes end, the relevant record can be removed or otherwise handled under the policy.

Yes. Account eligibility and related processing depends on local law. We provide access where local law permits, and you can read the Privacy Policy before deciding whether to open an account.

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